FAQ

Where are your products made?

All our Kozie products are crafted in carefully selected workshops in Egypt that meet our high standards for social responsibility. We guarantee fair wages and ethical procedures throughout our supply chain, ensuring your little one's clothes are made with care and respect for the people who create them.

What materials do you use?

We make sure to use only material made from natural fibers. These are more gentle on your babies delicate skin and reduce the risk of allergies and skin irritations.

What types of dyes do you use?

Kozie uses safe, water-based dyes free of harsh chemicals like AZO and heavy metals. This keeps your baby's skin happy and minimizes environmental impact – a win-win for all!

What are your wash/care instructions?

We recommend to wash all our products not higher than 40C. You will find the care instructions on each individual product.

How long will it take to get my order?

We know you're excited to get your Kozie goodies, so we work hard to get them to you fast!

Expected shipping from 3-5 business days.

These are estimated shipping times, and there can occasionally be unforeseen delays. If that happens, we'll do our best to keep you updated and get your Kozie fix to you ASAP!

Do you ship internationally?

Currently we only ship inside of Egypt, but we are working our best to ship internationally in the near future. Stay tuned and make to follow us, for any news.

Can I return or exchange my order?

We don’t offer returns, but we’re happy to exchange your item if it’s not quite right. We want you to love your Kozie purchases!

If something isn't quite right, we offer hassle-free exchange within 14 days of your delivery date.

Here's what you need to know:

  • Items must be in their original condition and packaging: This means unworn, unwashed, with all tags attached.
  • We take care of mistakes! If we messed up and sent you the wrong size, a faulty product, or missed an item entirely, then don't worry! We'll cover all exchange shipping charges.

Ready to exchange? Just contact us through hello@koziekids.com and we'll walk you through the easy steps!